Maxstream 9XTend Modems Will Not Transmit

brent — Tue, 22 Dec 2009 22:32:59 +0000

Overview

Red power led is on.
X-CTU software (Maxstream) does not detect the 9XTend modem.
Can ping the MaxStream (Digi) ethernet wireless modem.
Yellow and green I/O leds are not flickering simultaneously during transmit.

Solution

Remove the original power adapter (JP4P2-9V4-6F). The technical specifications are 120VAC, 60Hz with an output is 9VDC at 400mA. The defective unit may have an output of 12.75VDC. The Maxstream 9XTend wireless modem will power accordingly; however, the circuitry inside is in an overload state.
The new power adapter ( JRSP2-9V11-6F Rev A) is 100 -120VAC, 47-63Hz with an output of 9VDC at 0.5Amp, will fix this problem.

At Manufacturers Automation Inc., we are dedicated to customer service and want to make your experience with Maxstream (Digi) a pleasant one.

Manufacturers Automation Inc.

1600 King Street North

P.O. Box 602

St. Jacobs, ON N0B 2NO

800-387-6268 Tel. 519-664-3300 Tel.

Manufacturers Automation 1-800-387-6268 » Maxstream (Digi) RF Modems